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In order to enable our products to meet the needs of users to the greatest extent, and to assist users in better project planning and system demand analysis, we provide technical consultation, business negotiation and customize design solutions for free.Strong scientific and technological R&D platform

Nucleon is a technological innovation demonstration enterprise in Henan Province, with a 130-engineer scientific research team, more than 250 authorized patents, and 5 provincial R&D platforms:

★Provincially recognized enterprise technology center

★Henan Province Lifting Equipment Technology Innovation Strategic Alliance

★Henan Provincial Crane Lightweight Engineering Technology Research Center

★Henan Province Green Building Intelligent Maintenance System Engineering Research Center

★Henan Province Nucleon Lightweight Crane Equipment Industrial Design Center

All departments of the technical system have established a unified technical design and management platform--PLM system, which achieves resource sharing, unified data management, and realizes the design mode of collaborative design and remote collaboration. By using the advanced design analysis software such as SolidWorks, SolidEdge, etc., the mainstream design method integrating CAD design, CAE analysis, digital model and motion simulation is the main ways of research and development. Nucleon adopts advanced parametric bridge crane CAD design and analysis software developed in cooperation with North University of China. Construction drawings can be automatically generated from quotation, scheme design to exwork. Optimal design and development of products can be done with ways of PDM, CAD, CAE, CAM, and CAPP.

For any questions about our products, please feel free to contact us via email, telephone, mobile or submit a message form. We will reflex to you as soon as possible.

We are here to assist for your after-sales service such as installation, commissioning, testing, training, troubleshooting, spare parts, documents, maintenance, instruction, etc.

一、凡由本公司生產(chǎn)銷售的各種產(chǎn)品所出現(xiàn)的質(zhì)量問題，本公司均按規(guī)定實(shí)行“三包”服務(wù)，并由銷售服務(wù)三包隊(duì)承擔(dān)此項(xiàng)工作。

二、在接到用戶關(guān)于產(chǎn)品質(zhì)量的信息（來電、信函或口頭通知）后，立即派出有關(guān)人員趕赴現(xiàn)場(chǎng)處理解決問題。

三、售后服務(wù)人員要認(rèn)真、周到、徹底處理好有關(guān)質(zhì)量問題，保證用戶及時(shí)使用，無后顧之憂。

四、在及時(shí)解決好售出產(chǎn)品的質(zhì)量問題的同時(shí)，售后服務(wù)人員有義務(wù)無償?shù)叵蛴脩籼峁┘夹g(shù)咨詢、技術(shù)培訓(xùn)以及解答其它產(chǎn)品相關(guān)聯(lián)的問題。

五、牢固樹立用戶就是上帝，一切為用戶著想的思想，及時(shí)、認(rèn)真、善始善終處理好有關(guān)質(zhì)量問題，講究信譽(yù)，處處維護(hù)公司形象，做到公司放心，用戶滿意。